Your questions, our answers

Welcome to Luméa's FAQ section. Here, you'll find comprehensive answers to common questions about our exquisite jewelry, secure online shopping, and dedicated customer service. We aim to make your experience as smooth and enjoyable as possible.

Frequently asked questions

At Luméa, we understand that you may have questions as you explore our collection of necklaces, bracelets, and rings. Our commitment to quality and integrity extends to ensuring you have all the information you need for a confident purchase. Discover answers to the most common inquiries from our valued customers.

When can I receive the order?
Delivery times for Luméa orders typically range from 5-7 business days within Sacramento, California. For other locations within the United States, please allow 7-14 business days. You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress.

What materials are used in Luméa jewelry?

Our necklaces, bracelets, and rings are crafted from high-quality materials, including Faux Pearls, Zirconia, and Silver. Each product description provides detailed information on the specific materials used.

Do you offer international shipping?
Currently, Luméa ships exclusively within the United States. We are working on expanding our shipping options to include international destinations in the future. Please check back for updates.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number on the carrier's website to monitor the status and estimated delivery of your package.

What is your return policy?

Luméa offers a 14-day return policy for unused and unworn items in their original packaging. Please refer to our Shipping & Returns page for detailed instructions and eligibility requirements.

How do I care for my Luméa jewelry?
To maintain the beauty of your Luméa jewelry, we recommend avoiding contact with harsh chemicals, perfumes, and lotions. Store your pieces in a dry, airtight container when not in use and clean them gently with a soft cloth.

Do you have a physical store?
Luméa is an online-only shop based in Sacramento, California. We focus on providing a seamless and elegant shopping experience through our website, allowing you to browse our collections from the comfort of your home.

How can I contact customer support?

 

For any further questions or assistance, please contact our customer support team via email at customerservice@lumeajewelry.net or through tiktok(@lumea_jewelry_ ), or instagram(lumeajewelry520). Our team is available Everyday from 9am to 7pm PST.

Discover affordable luxury

Still have questions or ready to explore our exquisite collections? We invite you to browse our curated selection of necklaces, bracelets, and rings, designed to add a touch of sophistication to your style. Experience the premium quality and elegant design that defines Luméa.