Shipping and returns at Luméa
At Luméa, we understand the excitement of receiving your new jewelry. We strive to make your shopping experience seamless, from browsing our elegant collections to the moment your exquisite piece arrives at your door. Discover our transparent shipping and return policies designed with your convenience and satisfaction in mind.
Timely delivery of your Luméa treasures
Once you've chosen your perfect necklace, bracelet, or rings from Luméa, we begin preparing your order with care. Our standard shipping time for all jewelry pieces is typically 5-7 business days from the date of purchase. We work diligently to ensure your items are beautifully packaged and dispatched promptly, so you can enjoy your new acquisition without delay.
Shipping options and costs
At Luméa, we offer convenient and reliable shipping options to get your jewelry to you safely. We partner with trusted carriers like FedEx and USPS to ensure your order arrives securely. For all orders totaling $35 or more, we are pleased to offer complimentary shipping. For orders under $35, standard shipping rates will apply. Details on specific costs will be provided at checkout.
Hassle-free returns and exchanges
Your satisfaction is our priority at Luméa. If for any reason you are not completely happy with your purchase, you may return an item within 14 days of receipt for a refund or exchange. To be eligible, the jewelry must be in its original, undamaged condition and packaging. Please contact our customer service team at [[email]] or [[phonenumber]] to initiate a return or exchange. We're here to help make the process as smooth as possible.